HVAC Customer Experience Specialist

Airtron; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Airtron Heating & Air Conditioning seeks a Customer Service Representative to support daily operations by handling customer inquiries, scheduling, and communication with field teams. You will assist with sales, installations, and service plans while processing payments and coordinating appointments.

A strong customer-service mindset and proficient MS Office skills are essential. The role requires 2–4 years in an office setting, excellent written and verbal communication in English, and a valid

Qualifications

• High School Diploma or GED required.
• 2–4 years in an office setting assisting customers over the phone.
• Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

• Answer phones and schedule customers while assisting inquiries.
• Provide service-related information about sales, installations, and promotions.
• Process calls, payments, refunds, and calendar appointments; route resources efficiently.
• Maintain data entry via emails, texts, and other tools to support operations.

Skills

Customer service

Verbal communication

Teamwork

MS Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Airtron Heating & Air Conditioning seeks a Customer Service Representative to support daily operations by handling customer inquiries, scheduling, and communication with field teams. You will assist with sales, installations, and service plans while processing payments and coordinating appointments.

A strong customer-service mindset and proficient MS Office skills are essential. The role requires 2–4 years in an office setting, excellent written and verbal communication in English, and a valid