HVAC Branch Service Leader: Customer Success

Johnson Controls; Missouri; Presencial; USD 116.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Vacation/holidays/sick time

401K + medical/dental/vision

Training and resources

Collaborative team environment

Zero Harm safety policy

Descripción de la vacante

Johnson Controls in St. Louis, MO seeks an experienced HVAC Branch Service Manager to lead daily service operations, drive customer satisfaction, and meet financial goals.

You will supervise service staff, coordinate dispatch, and partner with truck-based managers to optimize processes and outcomes. The ideal candidate has at least 5 years in HVAC service management, strong communication skills, and the ability to manage multiple projects while maintaining safety and regulatory standards.

Formación

• Minimum 5 years of service operations management experience.
• 5 years HVAC commercial industry experience with increasing responsibility.
• Strong organizational and attention to detail skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects with financial impact focus.
• Experience with service management software and accounting systems.

Responsabilidades

• Owns day-to-day HVAC service operations and dispatch.
• Leads branch service team to meet financial objectives.
• Forecasts and analyzes service metrics to drive growth.
• Ensures safety and adherence to Johnson Controls standards.
• Collaborates with field managers to optimize customer satisfaction.

Conocimientos

HVAC service operations

Team leadership

Customer service

Forecasting & analytics

Stakeholder communication

Educación

Bachelor's Degree OR equivalent experience in HVAC

Herramientas

Service Management software

Financial accounting systems

Descripción del empleo

Johnson Controls in St. Louis, MO seeks an experienced HVAC Branch Service Manager to lead daily service operations, drive customer satisfaction, and meet financial goals.

You will supervise service staff, coordinate dispatch, and partner with truck-based managers to optimize processes and outcomes. The ideal candidate has at least 5 years in HVAC service management, strong communication skills, and the ability to manage multiple projects while maintaining safety and regulatory standards.