HVAC Branch Services Lead - Drive Growth & Service Excellence

Johnson Controls; St. Louis (MO); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15 

Medical, dental, and vision care - Day

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking an experienced leader to own the day-to-day HVAC service business at our Missouri branch. The role focuses on customer satisfaction, financial performance, and safety, with a strong emphasis on process discipline and team leadership.

You will oversee service operations, drive efficiency, and coordinate with field teams to meet objectives. A Bachelor’s Degree or equivalent HVAC experience is required; a competitive salary and benefits package are offered.

Qualifications

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch/scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Bachelor's Degree or equivalent experience in HVAC industry.

Responsibilities

• Owns day-to-day tactical local HVAC service business and ensures customer satisfaction and financial objectives.
• Manage branch service teams and provide coaching to drive service processes.
• Coordinate with Service Managers and Customer Service to forecast, analyze, and improve service operations.

Skills

Service management

Dispatch scheduling

Interpersonal skills

Customer focus

HVAC industry

Education

Bachelor's Degree

Tools

Accounting software

Service management software

Job description

Johnson Controls is seeking an experienced leader to own the day-to-day HVAC service business at our Missouri branch. The role focuses on customer satisfaction, financial performance, and safety, with a strong emphasis on process discipline and team leadership.

You will oversee service operations, drive efficiency, and coordinate with field teams to meet objectives. A Bachelor’s Degree or equivalent HVAC experience is required; a competitive salary and benefits package are offered.