HVAC Service Operations Leader

Johnson Controls; Indianapolis (IN); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive benefits package

3 weeks paid vacation

Job summary

Johnson Controls is seeking an experienced HVAC Service Operations Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team. In this role, you will help strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.

You will own the day-to-day leadership of the service business for an assigned customer base, balancing operational execution, financial performance,

Qualifications

• Three or more years of management experience in a service deliverable environment.
• Technical school training or equivalent experience in the HVAC or building controls industry.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.

Responsibilities

• Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
• Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
• Lead the resolution of warranty-related customer issues and other service execution concerns.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, and accounts payable/receivable.
• Maintain fleet and tools inventory to support daily operations.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
• Support staffing plans by hiring, training, transitioning, and developing team members.
• Conduct formal performance reviews and manage day-to-day performance issues.
• Promote and maintain safety program compliance across the service team.
• Build strong customer relationships that support satisfaction, retention, and business growth.

Skills

Leadership

Project management

Customer service

Problem solving

Safety leadership

Management experience

Education

Technical HVAC training

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

Johnson Controls is seeking an experienced HVAC Service Operations Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team. In this role, you will help strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.

You will own the day-to-day leadership of the service business for an assigned customer base, balancing operational execution, financial performance,