HVAC Service Branch Operations Lead

Johnson Controls, Inc.; St. Louis (MO); Presencial; USD 116.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid vacation/holidays/sick time — 15 

401K, medical, dental, and vision — 1

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Descripción de la vacante

Johnson Controls, Inc. seeks an experienced HVAC service leader to manage day-to-day service operations at the St. Louis branch.

You will drive service processes, forecasting, and financial performance while guiding a team of service staff to deliver top-tier customer satisfaction. The role requires 5+ years in HVAC service operations, strong interpersonal and leadership skills, and the ability to handle multiple projects with precision.

Formación

• Minimum of 5 years' service experience managing service operations and/or service dispatch/scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Ability to work independently with strong organizational and detail skills.
• Strong interpersonal skills to connect with internal and external clients.
• Ability to manage many projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact.

Responsabilidades

• Owns day-to-day HVAC service business and branch processes to deliver customer satisfaction and financial results.
• Forecast, analyze, and drive service business processes across all lines of service.
• Direct supervision of service business support teams (accounts, asset management, invoicing, file maintenance, service orders).
• Provide coaching and support to branch service teams on standard methodologies and service applications.
• Ensure delivery standards aligned with BSNA objectives for profitable growth.
• Perform related duties to maintain customer happiness and service strategy execution.

Conocimientos

HVAC service management

Team leadership

Forecasting

Financial analysis

Educación

Bachelor's Degree in HVAC

Herramientas

Service Management software

Financial accounting systems

Descripción del empleo

Johnson Controls, Inc. seeks an experienced HVAC service leader to manage day-to-day service operations at the St. Louis branch.

You will drive service processes, forecasting, and financial performance while guiding a team of service staff to deliver top-tier customer satisfaction. The role requires 5+ years in HVAC service operations, strong interpersonal and leadership skills, and the ability to handle multiple projects with precision.