HVAC Service Branch Manager: Lead, Optimize, Delight

Johnson Controls, Inc.; Leesburg (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation/holidays/sick time

401K, medical, dental, and vision -day

Day-one benefits

Safe work environment

Job summary

Johnson Controls, Inc. in Leesburg, GA is seeking a Branch Service Manager to run day-to-day service operations and lead a local team focused on delivering exceptional customer satisfaction and financial results.

You will drive service processes, coordinate with Truck Based Service Managers and Customer Service, and supervise the service support staff to ensure timely invoicing, file maintenance, and accurate postings.

Qualifications

• Minimum of 5 years’ service industry experience managing service operations.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to communicate with clients.
• Ability to manage a large and diverse number of projects with tact and persistence.
• Prioritization of work based on financial impact.
• Excellent written and verbal communication skills.

Responsibilities

• Owns the day-to-day service business and staff to deliver high customer satisfaction and financial results.
• Forecast, analyze, and drive service processes with the branch team and other stakeholders.
• Direct supervision of the service business support team (account management, asset management, invoicing, file maintenance, etc).
• Provide coaching and support to branch service teams on best practices and service applications.
• Implement and maintain delivery standards aligned with BSNA objectives for sustainable growth.

Skills

Interpersonal skills

Attention to detail

Written and verbal comms

Multitasking

Financial acumen

Job description

Johnson Controls, Inc. in Leesburg, GA is seeking a Branch Service Manager to run day-to-day service operations and lead a local team focused on delivering exceptional customer satisfaction and financial results.

You will drive service processes, coordinate with Truck Based Service Managers and Customer Service, and supervise the service support staff to ensure timely invoicing, file maintenance, and accurate postings.