Senior HVAC Service Operations Leader

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 101,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits including 401K and health

Training opportunities

Collaborative environment

Zero Harm safety policy

Job summary

Johnson Controls in the United States is seeking an experienced HVAC service operations leader to manage day-to-day service business and branch performance, ensuring customer satisfaction and financial results. You will drive processes with field teams, forecast demand, supervise support staff, and coach service groups in standard methodologies.

The role emphasizes safety, training, and delivering profitable growth aligned with company objectives.

Qualifications

• Minimum of 5 years' experience in service operations management.
• Minimum of 5 years HVAC commercial industry experience.
• Bachelor's Degree or equivalent experience in HVAC industry.

Responsibilities

• Owns day-to-day HVAC service business and branch supervision to achieve customer satisfaction and financial goals.
• Foster safety-first culture and ensure adherence to processes and service applications.
• Forecast, analyze, and drive service business processes with cross-functional teams.
• Direct supervision of service business support staff.
• Provide coaching and support to branch service teams on standard methodologies.

Skills

HVAC service management

Service dispatch / scheduling

Customer service

Financial awareness

Team leadership

Education

Bachelor's Degree or HVAC-equivalent experience

Tools

Service Management software

Financial accounting systems

Job description

Johnson Controls in the United States is seeking an experienced HVAC service operations leader to manage day-to-day service business and branch performance, ensuring customer satisfaction and financial results. You will drive processes with field teams, forecast demand, supervise support staff, and coach service groups in standard methodologies.

The role emphasizes safety, training, and delivering profitable growth aligned with company objectives.