HVAC Truck-Based Service Leader: Grow, Deliver & Lead

Johnson Controls, Inc.; Missouri; In loco; USD 92.000 - 139.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation

Holidays

Sick time

PTO days

401K

Medical, dental, and vision

Employee discounts

Descrizione del lavoro

Johnson Controls is seeking a HVAC Truck Based Service Manager for the St. Louis, MO area. You will lead a truck-based service organization, drive profitability, and develop a high-performing team to deliver reliable, safe, and efficient service to our customers.

This role emphasizes account leadership, budget oversight, and continuous improvement in service delivery. Typical responsibilities include coaching technicians and supervisors, controlling L&M growth, and ensuring safety and compliance

Competenze

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Basic financial accounting experience.
• MS Office proficiency and basic Windows environment.

Mansioni

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

Conoscenze

Team leadership

Customer service

Scheduling

Financial basics

Microsoft Office

Communication

Problem solving

HVAC knowledge

Formazione

HVAC/building controls technical training

Strumenti

Windows OS

Descrizione del lavoro

Johnson Controls is seeking a HVAC Truck Based Service Manager for the St. Louis, MO area. You will lead a truck-based service organization, drive profitability, and develop a high-performing team to deliver reliable, safe, and efficient service to our customers.

This role emphasizes account leadership, budget oversight, and continuous improvement in service delivery. Typical responsibilities include coaching technicians and supervisors, controlling L&M growth, and ensuring safety and compliance