Human Services Assistant II - Case & Client Support

Commonwealth of VA Careers; Virginia; On-site; USD 24,000 - 29,000; Full time

Job summary

Commonwealth of VA Careers seeks a Human Services Assistant II to provide administrative and technical support within DSS program areas. The role involves helping clients with applications, conducting data entry, and coordinating case information.

You will work under the supervision of Social Workers and may handle various duties across programs. Responsibilities include processing applications, renewals, and referrals, maintaining records, and assisting in scheduling and reporting.

Qualifications

• High school diploma with relevant coursework or equivalent experience.
• Experience in public administrative support and client services.
• Ability to assist clients and process applications and renewals.

Responsibilities

• Assist with initial applications, renewals and client data entry.
• Provide information and help clients complete applications.
• Answer calls and respond to inquiries in a timely manner.
• Support social workers and prepare correspondence and reports.
• Maintain confidential client records and assist in scheduling.
• Transcribe, file, and coordinate forms and case files.
• Assist in transportation coordination and liaison tasks as needed.

Skills

Customer service

Computer systems usage

Documentation and records

Communication skills

Data entry

Education

High school diploma

Post-secondary coursework in social work / human services

Public administrative support experience

Tools

Office software (Word, Excel)

Job description

Commonwealth of VA Careers seeks a Human Services Assistant II to provide administrative and technical support within DSS program areas. The role involves helping clients with applications, conducting data entry, and coordinating case information.

You will work under the supervision of Social Workers and may handle various duties across programs. Responsibilities include processing applications, renewals, and referrals, maintaining records, and assisting in scheduling and reporting.