Human Services Case Support Specialist II

Virginia-Department-of-Social-Service; Hopewell (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant II to support multiple program areas, assisting clients with applications, renewals, and benefits in a busy office setting. The role provides essential administrative and technical support to Social Workers, with responsibilities spanning documentation, case file setup, and correspondence.

The position requires a high school diploma and may include post-secondary coursework in social services, with strong computer and

Qualifications

• Knowledge of computer systems and software used for client services.
• Ability to provide customer and personal services with good interpersonal skills.
• Familiarity with scheduling, filing, and reporting processes.

Responsibilities

• Operates computer systems to process initial applications, renewals and re-certification.
• Assists clients with completing applications and answers inquiries.
• Provides case management support to Social Workers staff.
• Prepares and mails correspondence; documents client contacts and verification letters.
• Sets up case files and completes forms; maintains records.
• Transports family members to appointments as needed.
• Conducts research and maintains schedules/alerts; supports reporting.

Skills

Customer service

Communication

Data entry

Office software

Scheduling

Education

High school diploma

Post-secondary coursework in social work

Tools

Computer systems

Word processing

Spreadsheets

Job description

Virginia Department of Social Services seeks a Human Services Assistant II to support multiple program areas, assisting clients with applications, renewals, and benefits in a busy office setting. The role provides essential administrative and technical support to Social Workers, with responsibilities spanning documentation, case file setup, and correspondence.

The position requires a high school diploma and may include post-secondary coursework in social services, with strong computer and