Human Services Associate - Full Time

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 38,000 - 47,000; Full time

Job summary

Virginia Department of Social Services in Suffolk, VA, seeks a Human Services Assistant II to provide administrative and case support within the Family Services Division under supervision.

Responsibilities include maintaining client records, processing case actions, assisting with Title IV‑E eligibility packets, and ensuring data accuracy in OASIS while supporting caseworkers with meetings and documentation of placements.

Qualifications

• High school diploma or GED required, with experience in general office work, customer service, data entry.
• Demonstrated ability to communicate effectively both orally and in writing.
• Valid driver’s license required.

Responsibilities

• Maintain client records by filing and uploading materials; draft correspondence and process case actions.
• Assist with CSA packages, Title IV‑E eligibility, and related documents within required timelines.
• Audit and update OASIS data; pull performance and data quality reports.
• Support caseworkers with meetings, scheduling, and documentation for placement or changes.

Skills

Communication

Customer service

Data entry

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job open date: 10/23/2026

Job closing date: 11/8/2026

Hourly Rate of Pay Range: $38,321 - $47,354

Primary designation will be providing support to the Family Services Division. Completion of training in all areas of the Family Services Division is a requirement of this position upon hire.

Title Description:

Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter’s serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

JOB DESCRIPTION:

Under immediate supervision, provides comprehensive administrative and case support to the Family Services Division. Responsibilities include maintaining accurate client records by filing paper documents, uploading electronic case materials, drafting correspondence, and processing case actions. Supports family services workers through activities such as conducting required relative searches every 90 days, preparing and sending kinship notifications, monitoring court dates, uploading court documents, initiating OASIS entries, and ensuring all court orders and affidavits meet legal validity requirements.

Assists workers with completing and submitting CSA packages and Title IV‑E eligibility packets within required timelines by gathering, verifying, and submitting all necessary documents. Requests birth and identity records, completes Title IV‑E Medicaid applications, and ensures all placement and financial agreements are updated and accurate. Processes invoices, p‑card purchases, and financial documentation; creates, circulates, and submits case actions; and notifies appropriate staff of placement or case changes.

Maintains accuracy of OASIS by auditing and updating client, financial, education, medical, custody, placement, court, and independent living screens. Conducts SPIDeR searches to verify information and submits IT tickets when system corrections are required. Pulls and distributes monthly performance reports including Critical Outcome Scorecards, AFCARS error reports, monthly client visit reports, physical and dental exam tracking, congregate care review, IL assessment status, credit freeze status, and other required permanency and data‑quality metrics.

Supports caseworkers by tracking age‑related service changes, medical and dental appointments, childcare licensing requirements, BIDs, and other compliance‑related documentation. Coordinates and documents Family Partnership Meetings, ensuring all plans are uploaded and recorded appropriately. Communicates with the City Attorney’s office for missing court documents and maintains consistent information flow with IV‑E and CSA teams regarding placement changes.

Performs clerical duties including drafting letters, preparing meeting agendas, developing spreadsheets, collecting data, filing reports, and completing other assigned administrative tasks. Provides general program support by facilitating training requests, researching contracted vendors, assisting with scheduling, providing transportation for clients and foster children, and supporting the overall work of the Family Services Division. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

High school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations, and data entry; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Demonstrated ability to communicate effectively both orally and in writing. Maintains a variety of forms and records. Participates as a team member to improve customer service, operations, and resolution of problems. Requires a valid driver’s license.

PREFERRED QUALIFICATIONS:

• -Prefer working knowledge of Microsoft Office Suite
• -Prefer document transcription experience in a human services environment
• -Prefer experience supporting Family Services programs in a local Virginia Social Services agency
• -Prefer the ability to key at least 50 words per minute
• -Prefer experience transporting adults/children from the vulnerable population
• -Prefer ability to work evenings and weekends if required

SPECIAL REQUIREMENTS:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks.

(State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. The candidate must be able to work nights, weekends, and holidays.