Human Resources Support Specialist

Advanced Personnel Resources, Inc.; North Carolina; On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical insurance options

Term life insurance

Short-term disability insurance

Holiday pay opportunities

Service bonus opportunities

Job summary

Advanced Personnel Resources, Inc. is seeking a professional, detail-oriented HR Support Specialist for an immediate opportunity with a well-established organization in Greensboro, NC.

This role is ideal for someone with a background in Human Resources, employee services, or HR shared services who enjoys assisting employees, resolving inquiries, and maintaining accurate records. Strong communication and MS Office skills are essential, and confidentiality is required.

Qualifications

• 2+ years of experience in customer service, HR operations, or HR shared services.
• Experience with HR information systems (HRIS) and case management tools.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to employee and manager inquiries via phone, email, and internal systems.
• Assist with HR questions on benefits, payroll, policies, onboarding, and employee services.
• Research, document, and resolve HR inquiries accurately and efficiently.
• Maintain detailed case notes and records in HRIS.
• Escalate complex issues to appropriate HR teams when needed.
• Support HR systems navigation and use of self-service resources.
• Ensure confidentiality of sensitive employee information.
• Collaborate with HR teams to improve service delivery.
• Support reporting and process improvement initiatives.
• Maintain high standards of customer service and responsiveness.

Skills

Customer service

HR operations

Communication skills

Attention to detail

MS Office

Education

Associate's or bachelor's degree in Human Resources or related field

Tools

HRIS

Case management systems

Ticketing systems

Excel

Outlook

Job description

Advanced Personnel Resources is seeking a professional, detail-oriented HR Support Specialist for an immediate opportunity with a well-established organization in Greensboro, NC.

This position is ideal for someone with a background in Human Resources, employee services, or HR shared services who enjoys assisting employees, resolving inquiries, and maintaining accurate records.

The ideal candidate will possess excellent communication skills, strong technical abilities, and the ability to manage multiple priorities while maintaining confidentiality.

Pay: $22.00–$24.00 per hour

Employment Type: Temporary – Open-Ended Assignment

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Start Date: ASAP

Position Overview

Key Responsibilities

• Respond to employee and manager inquiries via phone, email, and internal support systems.
• Provide assistance with HR-related questions involving benefits, payroll, company policies, employment verification, onboarding, and other employee services.
• Research, document, and resolve HR inquiries accurately and efficiently.
• Maintain detailed case notes and employee records within HR information systems.
• Escalate complex issues to the appropriate HR departments when necessary.
• Assist employees with navigating HR systems and self-service resources.
• Ensure sensitive employee information is handled with professionalism and confidentiality.
• Collaborate with internal HR teams to improve service delivery and resolve employee concerns.
• Support reporting, documentation, and process improvement initiatives.
• Maintain high standards of customer service, accuracy, and responsiveness.

Required Qualifications

• 2+ years of experience in customer service, HR operations, shared services, or a professional contact center environment.
• Experience working with HR information systems (HRIS), case management systems, or similar business applications.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent organizational skills and attention to detail.
• Ability to research information, troubleshoot issues, and provide accurate solutions.
• Strong computer skills and ability to navigate multiple systems.
• Ability to handle confidential and sensitive employee information.
• Associate's or bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.

Preferred Qualifications

• Previous experience supporting an HR service center or shared services department.
• Familiarity with HR processes, including benefits, payroll, employee onboarding, and leave administration.
• Experience with HR ticketing or case management systems.
• Ability to work independently while contributing to a collaborative team environment.

Benefits Offered by Advanced Personnel Resources

APR offers a variety of benefits to eligible associates during their temporary assignments, including:

• Medical insurance options
• Term life insurance
• Short-term disability insurance
• Holiday pay opportunities
• Service bonus opportunities

If you have strong customer service skills, experience with HR systems, and enjoy helping employees resolve HR-related inquiries, we'd love to hear from you!