Order Processing Specialist

Advanced Personnel Resources, Inc.; North Carolina; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

Holiday pay

Service bonus

Job summary

Advanced Personnel Resources, Inc. is seeking an Order Processing Specialist for a Whitsett-area role that blends customer service, order management, data entry, and administrative support.

The ideal candidate will demonstrate strong Excel skills, experience handling orders and invoices, and the ability to juggle multiple priorities in a busy office setting. This position emphasizes order processing over call-center tasks, maintaining accurate records, and coordinating with customers and

Qualifications

• Minimum of 2 years of experience in customer service, order processing, or office administration.
• Experience processing sales orders, quotations, and invoices.
• Proficiency with Excel and data entry accuracy.
• Experience with ERP systems or similar order management software.
• Proficiency in Microsoft Outlook and Word.

Responsibilities

• Prepare and process customer orders, quotations, invoices, and related documentation.
• Respond to customer inquiries via email and phone regarding order status, pricing, availability, and billing.
• Maintain accurate customer information and order histories in internal systems.
• Perform detailed data entry and ensure accuracy across databases and spreadsheets.
• Track order statuses, shipment updates, and outstanding customer requests.
• Coordinate with internal departments to fulfill orders and resolve discrepancies.
• Assist with purchase orders, inventory records, and product availability inquiries.
• Process repair orders and maintain supporting documentation as needed.
• Assist with customer account follow-ups and outstanding invoice inquiries.
• Generate reports and support daily administrative operations.

Skills

Order processing

Data entry

Excel

ERP systems

Microsoft Office

Education

High school diploma or equivalent

Tools

SAP

ERP software

Job description

Advanced Personnel Resources is seeking a detail-oriented Order Processing Specialist for an exciting opportunity with a well-established company in the Whitsett area.

This position is ideal for someone who enjoys a combination of customer service, order management, data entry, and administrative support. The ideal candidate will have strong Excel skills, experience processing customer orders and invoices, and the ability to manage multiple priorities in a busy office environment.

This is NOT a traditional call center position. The role focuses primarily on order processing, maintaining accurate records, and coordinating with customers and internal departments.

Key Responsibilities

• Prepare and process customer orders, quotations, invoices, and related documentation.
• Respond professionally to customer inquiries via email and telephone regarding order status, pricing, availability, and billing.
• Maintain accurate customer information, order histories, and records within internal systems.
• Perform detailed data entry and ensure accuracy across multiple databases and spreadsheets.
• Track order statuses, shipment updates, and outstanding customer requests.
• Communicate with internal departments to coordinate order fulfillment and resolve discrepancies.
• Assist with purchase orders, inventory records, and product availability inquiries.
• Process repair orders and maintain supporting documentation as needed.
• Assist with customer account follow-ups and outstanding invoice inquiries.
• Generate reports, organize data, and support daily administrative operations.

Required Qualifications

• Minimum of 2 years of experience in customer service, order processing, or office administration.
• Previous experience processing sales orders, customer quotations, and invoices.
• Conditional Formatting
• Formulas and spreadsheet functionality
• Experience working with ERP systems or similar order management software.
• Proficiency in Microsoft Outlook, Word, and other Office applications.
• Excellent data entry accuracy and attention to detail.
• Strong organizational, problem-solving, and time management skills.
• Professional written and verbal communication skills.
• Ability to work independently and collaborate effectively with a team.
• High school diploma or equivalent required.

Preferred Qualifications

• Experience with SAP or similar ERP software.
• Previous experience supporting a manufacturing, distribution, or industrial organization.
• Familiarity with inventory tracking, purchasing, and shipping documentation.
• Bilingual English/Spanish skills are a plus.

What Makes This Opportunity Attractive?

This position offers the opportunity to join an established organization in a professional office environment. You'll gain exposure to order management, customer account coordination, and business operations while working with a collaborative team.

The temp-to-hire structure provides an opportunity for long-term employment based on performance and business needs.

Benefits Through Advanced Personnel Resources

Eligible APR associates may have access to:

• Medical and dental insurance options
• Term life and short-term disability insurance options
• Holiday pay opportunities
• Service bonus opportunities

Benefits are subject to eligibility and applicable plan provisions.

If you have strong Excel skills, enjoy working with detailed information, and have experience supporting customers through order processing and administrative functions, we would love to hear from you!