Human Resources Administrative / Customer Service

Kelly; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus and holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Greensboro, NC is seeking a customer-focused HR Support Specialist to join a busy People Operations team. This role handles employee and manager inquiries across HR policies, benefits, payroll, onboarding, and offboarding, while maintaining confidentiality and delivering a positive service experience.

You will engage via phone, email, chat, and online tools, providing timely, accurate responses and escalating complex issues when needed.

Qualifications

• Prior experience in HR, customer service, call center, or administrative support.
• Strong verbal and written communication skills.
• Able to handle confidential information professionally.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Respond to employee and manager inquiries by phone, email, chat, and online support systems.
• Assist with questions regarding HR policies, employee benefits, payroll, employment verification, leaves of absence, onboarding, and offboarding.
• Research questions, identify solutions, and resolve issues during the initial interaction.
• Document inquiries, maintain accurate case records, and track requests through resolution.
• Escalate more complex issues to the appropriate HR department.
• Provide employees with updates on outstanding requests and next steps.
• Help employees navigate HR resources and online self-service tools.
• Maintain confidentiality when handling sensitive employee information.
• Deliver a positive customer experience while meeting service and quality expectations.

Skills

HR experience

Customer service

Call center

Administrative support

Job description

HR Support Specialist

Location: Greensboro, NC
Pay Rate: $22.00–$24.00 per hour

Kelly Services is seeking an organized, customer-focused HR Support Specialist to join a busy People Operations team in Greensboro, NC. This is a great opportunity for someone who enjoys helping people, answering questions, solving problems, and supporting day-to-day HR operations.

In this role, you will serve as a key resource for employees and managers, providing assistance with a variety of HR-related questions and ensuring requests are handled professionally, accurately, and in a timely manner.

What You'll Do

• Respond to employee and manager inquiries by phone, email, chat, and online support systems.
• Assist with questions regarding HR policies, employee benefits, payroll, employment verification, leaves of absence, onboarding, and offboarding.
• Research questions, identify solutions, and resolve issues whenever possible during the initial interaction.
• Document inquiries, maintain accurate case records, and track requests through resolution.
• Escalate more complex issues to the appropriate HR department.
• Provide employees with updates on outstanding requests and next steps.
• Help employees navigate HR resources and online self-service tools.
• Maintain confidentiality when handling sensitive employee information.
• Deliver a positive customer experience while meeting service and quality expectations.

What We're Looking For

• Previous experience in HR, customer service, call center, or administrative support.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Comfortable using multiple computer systems and managing several tasks at once.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with professionalism.
• A positive attitude and a genuine interest in helping others.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.