HR Operations Coordinator

Equiliem; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking an HR Operations Coordinator in Greensboro, NC. The role supports employees, managers, and HR partners, handling inquiries across policies, benefits, payroll, onboarding, and offboarding.

You will respond by phone, email, chat, and case management, ensuring timely, accurate, and confidential service while upholding a positive employee experience. The position emphasizes collaboration across HR teams.

Qualifications

• 2+ years in customer service, HR operations, shared services, or a contact center environment.
• Experience using HR information systems (HRIS), case management platforms, or similar business systems.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and organizational skills.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Ability to handle confidential employee information with discretion.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with standard computer applications and digital communication tools.

Responsibilities

• Respond to inquiries from employees, managers, and HR partners via phone, email, chat, and case management systems.
• Provide accurate information on HR policies, benefits, payroll, employment verification, leave, onboarding, and offboarding.
• Resolve inquiries at first contact when possible and route complex issues to the appropriate HR team.
• Verify employee information and protect confidential data.
• Document inquiries, actions, resolutions, and follow-up requirements in HR systems.
• Monitor assigned cases to ensure timely resolution and effective communication.
• Maintain records and follow established service standards, policies, and procedures.
• Suggest process improvements by identifying recurring issues.

Skills

Customer service

HR operations

HRIS

Case management

Documentation

Communication

Education

Associate or Bachelor’s in HR/Business Admin

Tools

HRIS

Case management platforms

Business systems

Job description

HR Operations Coordinator
Greensboro, NC
Pay: $22.00 - $24.00 per hour
26-11677

Job Summary

The HR Operations Coordinator supports employees, managers, and HR partners by responding to inquiries related to human resources policies, benefits, payroll, employment verification, leave, onboarding, and offboarding. This role provides timely, accurate, and professional assistance through phone, email, chat, and case management systems. The coordinator documents inquiries, protects confidential employee information, and works to resolve issues efficiently while delivering a positive employee experience.

Job Responsibilities

• Respond to employee, manager, and HR partner inquiries through phone, email, chat, and case management systems.
• Provide accurate information regarding HR policies, benefits, payroll, employment verification, leave, onboarding, and offboarding.
• Resolve inquiries at first contact when possible and route complex issues to the appropriate HR team.
• Verify employee information and follow established procedures to protect confidential data.
• Document inquiries, actions taken, resolutions, and follow-up requirements in HR systems.
• Monitor assigned cases to ensure timely resolution and effective communication.
• Maintain accurate records and follow established service standards, policies, and procedures.
• Support continuous improvement by identifying recurring issues and recommending process enhancements.
• Meet established service, quality, productivity, and response-time expectations.
• Collaborate with HR teams and other departments to address employee needs and resolve escalated issues.

Job Requirements

• Minimum of 2 years of experience in customer service, HR operations, shared services, or a contact center environment.
• Experience using HR information systems (HRIS), case management platforms, or similar business systems.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and organizational skills.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Ability to handle confidential employee information with discretion.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with standard computer applications and digital communication tools.
• Ability to work collaboratively and follow established procedures.

Education

• Associate degree or bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant experience may be considered.

Preferred Qualifications

• Experience in HR shared services or employee support operations.
• Familiarity with SAP SuccessFactors or other HR information systems.
• General knowledge of HR processes, including employee lifecycle activities, benefits, payroll, and leave administration.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

Future Communication Consent

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].