HUD Rental Housing Support Specialist

Leidos; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Holidays

Health insurance

401K

Training opportunities

Job summary

Leidos is seeking a Rental Housing Customer Service Representative at our FHA Resource Center in Indianapolis, IN. You will assist renters, tenants, and property managers by providing resources and referrals, while supporting HUD's mission to create quality affordable homes.

The role emphasizes customer service excellence, multi-system navigation, and knowledge of SOPs. Strong written and verbal communication, time management, and MS Office proficiency are required; bilingual English/Spanish is

Qualifications

• High School diploma or GED required.
• 2+ years property management experience plus 1 year call center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Field phone calls on multifamily rental assistance requests per SOPs.
• Handle backup calls regarding buying homes and servicing loans.
• Provide information/resources to customers to deliver customer service excellence.
• Use knowledge base and SOPs to answer customer requests.
• Document customer phone communications in an internal database.

Skills

Time management

Communication

MS Office

Typing 40 wpm

Bilingual English/Spanish

Education

High School diploma/GED

Tools

MS Office

Job description

Leidos is seeking a Rental Housing Customer Service Representative at our FHA Resource Center in Indianapolis, IN. You will assist renters, tenants, and property managers by providing resources and referrals, while supporting HUD's mission to create quality affordable homes.

The role emphasizes customer service excellence, multi-system navigation, and knowledge of SOPs. Strong written and verbal communication, time management, and MS Office proficiency are required; bilingual English/Spanish is