FHA Housing Support Specialist

Leidos LLC; Indianapolis (IN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical and dental insurance

401K plan

Life and AD&D insurance

PTO up to 15 days/year

11 paid holidays

Job summary

Leidos in Indianapolis, IN is seeking a full-time Customer Service Representative to assist renters, homebuyers, and homeowners with housing requests related to HUD/FHA programs. The role emphasizes using SOPs, knowledge bases, and multiple systems to deliver accurate, courteous service in a high-volume setting.

Benefits start on day one with medical/dental, 401K, Life/AD&D, and PTO; you may have overtime based on needs, with paid holidays and ongoing training to support success.

Qualifications

• Minimum of 2 years of experience in a high-volume contact center environment.
• High School diploma or GED.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
• Experience navigating knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and SOPs to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
• Document customer email and phone communications within an internal database.

Skills

Customer service

Time management

Written communication

Verbal communication

Keyboarding

MS Office

Technical skills

Education

High School diploma or GED

Tools

MS Office

Job description

Leidos in Indianapolis, IN is seeking a full-time Customer Service Representative to assist renters, homebuyers, and homeowners with housing requests related to HUD/FHA programs. The role emphasizes using SOPs, knowledge bases, and multiple systems to deliver accurate, courteous service in a high-volume setting.

Benefits start on day one with medical/dental, 401K, Life/AD&D, and PTO; you may have overtime based on needs, with paid holidays and ongoing training to support success.