Housing Support Specialist – HUD FHA (Onsite)

Leidos

Maple Ridge (IN)

On-site

USD 26,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Medical and dental insurance

401K

Life and AD&D

PTO

11 paid holidays

Job summary

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. You will assist renters, homebuyers, and homeowners with housing requests, while learning HUD rental assistance programs and FHA mortgage programs through ongoing training and delivering excellent customer service.

This on-site role offers a Monday–Friday schedule with no weekend work, benefits from day one, PTO, holidays, and opportunities for career mobility.

Qualifications

Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
High School diploma or General Educational Development (GED) certificate.
Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Responsibilities

Reply to calls and emails from the public on housing and FHA mortgages.
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.