Hub Operations Admin & Customer Support Specialist

FedEx; Chicago (IL); In loco; USD 24.000 - 31.000; Tempo pieno

Descrizione del lavoro

FedEx is seeking an Operations Admin professional to support hub and station functions, including linehaul, records management, and QA. You will act as the first point of contact for customers and help ensure timely package delivery by resolving inquiries and processing data.

Role involves auditing support activities, data entry, and reporting to management, with emphasis on accuracy, multi-tasking, and strict adherence to policies during a fast-paced environment.

Competenze

• Minimum education: High School Diploma or GED.
• Previous clerical or customer service experience preferred.
• Typing, data entry, and general office tasks.
• Microsoft Office and web-based applications proficiency.
• Customer service skills for handling inquiries.

Mansioni

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Reviews and enters data in systems to support each functional area.
• Compiles data and creates regular and ad-hoc management reports.
• Frontline customer service to resolve inquiries and issues.
• Assists with BCSA audits by retrieving data and files.
• Maintains records management, destruction, and inventory as required.
• Performs address searches/corrections to ensure timely delivery.
• Prioritizes workflow to resolve packages for same-day delivery.
• Ensures all packages have accurate scan statuses.
• Inspects and handles hazardous material damages per policy.
• Investigates missing packages and disputes deliveries for management review.
• Tracks IC settlements and writes adjustments per manager instructions.
• Maintains DOT-required files and logs entries for compliance.
• Enters vehicle mileage records and coordinates with ICs and Linehaul staff.
• Monitors metrics like IC chargebacks, complaints, and maintenance compliance.

Conoscenze

Typing

Data entry

Customer service

Phone handling

Microsoft Office

Formazione

High School Diploma or GED

Strumenti

Microsoft Office suite

Web-based applications

Descrizione del lavoro

FedEx is seeking an Operations Admin professional to support hub and station functions, including linehaul, records management, and QA. You will act as the first point of contact for customers and help ensure timely package delivery by resolving inquiries and processing data.

Role involves auditing support activities, data entry, and reporting to management, with emphasis on accuracy, multi-tasking, and strict adherence to policies during a fast-paced environment.