Hub Operations Admin & Customer Service Specialist

FedEx Corporation; Birmingham (AL); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

FedEx Corporation is seeking a detail-oriented administrative clerk to handle clerical and customer service tasks across hub and station operations. You will manage records, data entry, and reporting to support linehaul, quality assurance and delivery timing.

You will serve as the primary contact for customers, resolve inquiries, and assist with audits and loss prevention. This role requires strong organizational skills and proficiency in MS Office.

Competenze

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• Strong data entry, typing and accuracy.
• Proficient with MS Office and basic web-based applications.

Mansioni

• Provides clerical support to management and operations, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction and inventory.

Conoscenze

Data entry

Microsoft Office

Customer service

Time management

Phone/Email/Phone etiquette

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

FedEx Corporation is seeking a detail-oriented administrative clerk to handle clerical and customer service tasks across hub and station operations. You will manage records, data entry, and reporting to support linehaul, quality assurance and delivery timing.

You will serve as the primary contact for customers, resolve inquiries, and assist with audits and loss prevention. This role requires strong organizational skills and proficiency in MS Office.