Hub Operations Admin II — Data & Customer Support

FedEx Group; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a detailed-oriented administrative specialist in Monroe, NC to support hub and station operations, handle damaged/ misaddressed packages, and serve as the customer’s first contact for various issues.

The role emphasizes clerical tasks, data entry, report generation, and timely resolution of inquiries in a fast-paced environment with an onsite schedule.

Qualifications

• Two (2) years customer service, clerical or related experience required.
• Experience in a dock operations or distribution center setting preferred.

Responsibilities

• Provide clerical support to management and operations; photocopying, filing, faxing, emailing and answering calls.
• Review and enter data in systems to support the relevant function.
• Prepare regular and adhoc reports for management review.
• Serve as frontline customer service; resolve inquiries and issues.

Skills

Data entry

Customer service

MS Office

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

Federal Express Corporation is seeking a detailed-oriented administrative specialist in Monroe, NC to support hub and station operations, handle damaged/ misaddressed packages, and serve as the customer’s first contact for various issues.

The role emphasizes clerical tasks, data entry, report generation, and timely resolution of inquiries in a fast-paced environment with an onsite schedule.