Operations Admin II: Data, Service & Logistics Support

FedEx Group; Kernersville (NC); Hybrid; USD 24,000 - 37,000; Full time

Job summary

Federal Express Corporation in Kernersville, NC seeks a detail-oriented administrative assistant to support hub and station operations. The role handles clerical tasks, customer inquiries, data entry, and reporting to help optimize delivery timelines.

Responsibilities include maintaining data accuracy, assisting in audits, and ensuring proper scan statuses for packages while providing frontline customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Two years customer service or clerical experience required; dock operations or distribution center experience preferred.
• Proficiency with Microsoft Office and web-based applications; strong data entry skills.

Responsibilities

• Provides clerical support (photocopying, filing, faxing, emailing, phones).
• Reviews, researches and enters data in systems to support operations.
• Compiles data and generates regular and ad-hoc reports for management.
• Frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit data retrieval and review.
• Supports Linehaul with IC settlement data and DOT file maintenance.
• Tracks metrics and prepares weekly management reports.

Skills

Customer service

Typing

Time management

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Web-based applications

Job description

Federal Express Corporation in Kernersville, NC seeks a detail-oriented administrative assistant to support hub and station operations. The role handles clerical tasks, customer inquiries, data entry, and reporting to help optimize delivery timelines.

Responsibilities include maintaining data accuracy, assisting in audits, and ensuring proper scan statuses for packages while providing frontline customer service in a fast-paced environment.