Operations Admin II: Frontline Support & Data Ops

FedEx Group; Allen Township (PA); Hybrid; USD 25,000 - 34,000; Part time

Job summary

Federal Express Corporation is seeking a part-time hub/station administrator to perform clerical and customer service duties across operations, linehaul, and quality assurance. You will address damaged or misaddressed packages promptly and act as the first contact for customer inquiries.

Responsibilities include data entry, reporting, BCSA audit support, and loss prevention tasks to support efficient delivery and accuracy.

Qualifications

• High School Diploma or GED required.
• Two years customer service or clerical experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills and proficiency with typing, data entry, and phone/fax usage.

Responsibilities

• Provides clerical support (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular/adhoc reports to management for review.
• Serves as frontline customer service to receive, solve or elevate inquiries and issues.
• Assists with BCSA audit activity by retrieving data/files for review.
• Supports timely delivery and loss prevention by address searches/corrections and ensuring packages are in good condition.
• Tracks metrics and prepares weekly reports; serves as initial contact for IC inquiries or issues relating to settlement, uniforms, decals, etc.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a part-time hub/station administrator to perform clerical and customer service duties across operations, linehaul, and quality assurance. You will address damaged or misaddressed packages promptly and act as the first contact for customer inquiries.

Responsibilities include data entry, reporting, BCSA audit support, and loss prevention tasks to support efficient delivery and accuracy.