HRIS Manager II – Operations & Help Desk Lead

DelDOT; Dover (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

DelDOT is seeking an HRIS Manager II to lead the Operations Team's HRIS initiatives and assume managerial responsibility for the PHRST Help Desk. The role includes cross-training support, end-user assistance, and collaboration with leadership to create efficiencies.

The candidate will oversee HRIS policies, reporting, and data integrity, ensuring compliance with applicable laws while driving process improvements across state agencies and education institutions.

Qualifications

• Two years' experience as an acknowledged expert in HRIS applications that manage functions such as Human Resources, Pension, Benefits, Payroll, Time and Attendance, or associated HRIS training.
• Two years' experience in overseeing production or HRIS system training processes.
• Two years' experience in information systems project management including planning, scheduling, staffing, coordinating, controlling, monitoring and reporting on status.
• One year of staff supervision experience.
• One year of developing and evaluating HRIS policies or procedures.

Responsibilities

• Provides system analysis and consultation for HRIS applications, helpdesk operations, system training, and data reporting for end users across agencies and institutions.
• Researches and resolves customer inquiries, requests, system problems, or training needs; performs scheduled activities and recommends solutions.
• Monitors reports and processes data change requests to update or correct data; documents inquiries and resolutions.
• Ensures compliance with state and federal HRIS laws and regulations.
• Participates in HRIS business requirements analysis, testing, change management, and training of implementations and upgrades.
• Develops, runs, maintains, and supports reports or queries for ongoing customer needs.

Skills

HRIS expertise

Data reporting

Training & documentation

Cross-functional collaboration

Project management

Tools

HRIS platforms

Job description

DelDOT is seeking an HRIS Manager II to lead the Operations Team's HRIS initiatives and assume managerial responsibility for the PHRST Help Desk. The role includes cross-training support, end-user assistance, and collaboration with leadership to create efficiencies.

The candidate will oversee HRIS policies, reporting, and data integrity, ensuring compliance with applicable laws while driving process improvements across state agencies and education institutions.