HRIS Operations & Help Desk Manager

State of Delaware; Delaware; On-site; USD 75,000 - 110,000; Full time

Job summary

The State of Delaware is seeking an HRIS Manager II to lead the Operations Team and manage the HRIS Help Desk. This role collaborates with leadership to optimize processes, oversee reporting, and ensure data integrity across state agencies and schools.

Responsibilities include supervising staff, delivering HRIS training, and ensuring compliance with applicable laws and policies while driving ongoing improvements and efficiency gains.

Qualifications

• Two years' experience as an acknowledged HRIS expert by management, peers and others in HRIS applications.
• Two years' experience overseeing HRIS training processes and related design requirements.
• Two years' experience in information systems project management, planning and reporting.
• One year of staff supervision including planning, assigning and evaluating work.
• One year developing and evaluating HRIS policies or procedures.

Responsibilities

• Provides HRIS analysis and consultation for HRIS applications and helpdesk operations across agencies and schools.
• Researches and resolves inquiries, system problems, or training needs and documents resolutions.
• Monitors data changes, user access/security, and updates to ensure accuracy.
• Ensures compliance with state/federal HRIS laws, rules, and standards.
• Develops and runs a variety of reports for ongoing customer needs.
• Updates HRIS procedures, job aids, and training materials for staff and end users.

Skills

HRIS expertise

HRIS training

Project management

Staff supervision

HRIS policies

Job description

The State of Delaware is seeking an HRIS Manager II to lead the Operations Team and manage the HRIS Help Desk. This role collaborates with leadership to optimize processes, oversee reporting, and ensure data integrity across state agencies and schools.

Responsibilities include supervising staff, delivering HRIS training, and ensuring compliance with applicable laws and policies while driving ongoing improvements and efficiency gains.