HR Tech Strategy & Experience Lead

CVS Health; Montgomery (AL); On-site; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking an experienced HR Technology Strategy & Delivery Lead to shape employee-facing HR experiences across the enterprise. You will define the strategy, gather requirements, design solutions, and modernize digital HR experiences across Workday, ServiceNow HRSD, and mobile platforms.

You will partner with HR, IT, and business stakeholders to deliver scalable, AI-enabled HR technology solutions, develop roadmaps, and drive adoption while ensuring high-quality deliverables and

Qualifications

• 5+ years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles.
• 4+ years gathering business requirements, conducting fit-gap analysis, and delivering technology solutions in an Agile environment.
• 3+ years of experience with ServiceNow or similar case management platforms.

Responsibilities

• Define and drive the HR Technology experience strategy across multiple personas and HR service journeys.
• Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives.
• Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service.
• Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain, ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms.
• Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps.
• Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives.
• Participate in vendor assessments, proof-of-concepts, and technology selection efforts.
• Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions.
• Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand.
• Develop business cases, executive presentations, strategic recommendations, and investment proposals.
• Define adoption metrics, experience KPIs, and reporting frameworks to measure business outcomes and colleague satisfaction.
• Support organizational change management, communication, training, and adoption activities for major HR technology implementations
• Develop clear documentation, training materials, and user guides to support system/product adoption.
• Lead the effort to ensure better user adoption enterprise wide of new functionality and products developed in HR technology
• Lead system testing efforts and coordinate user acceptance testing (UAT) with business stakeholders.
• Delivers findings and report to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment.
• Ensure the quality and accuracy of deliverables.

Skills

HR Technology

Business Analysis

Agile

Solution Design

Vendor Evaluation

Stakeholder Management

UAT

Process Analysis

AI & Automation

Education

Bachelor's degree in Business/HR/IT

MBA preferred

Tools

Workday

ServiceNow HRSD

Workbrain

Mobile platforms

Automation tools

Job description

CVS Health is seeking an experienced HR Technology Strategy & Delivery Lead to shape employee-facing HR experiences across the enterprise. You will define the strategy, gather requirements, design solutions, and modernize digital HR experiences across Workday, ServiceNow HRSD, and mobile platforms.

You will partner with HR, IT, and business stakeholders to deliver scalable, AI-enabled HR technology solutions, develop roadmaps, and drive adoption while ensuring high-quality deliverables and