HR Tech Strategy & Digital Delivery Lead

CVS Health

Columbia (SC)

On-site

USD 83,000 - 222,000

Full time

5 days ago

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Job summary

CVS Health is seeking a strategic HR Technology Strategy & Delivery Lead to shape employee-facing HR technology experiences across the enterprise. The role drives strategy, requirements, solution design, and modernization for candidates, new hires, employees, managers, and HR teams.

The ideal candidate blends HR technology expertise with solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create seamless experiences across Workday, ServiceNow HRSD, mobile,

Qualifications

5+ years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles.
4+ years of experience gathering business requirements, conducting fit-gap analysis, and delivering technology solutions in an Agile environment.
4+ years of experience supporting and configuring HR Technology platforms, including HCM, Payroll, Benefits, Time & Attendance, and Case Management solutions, with a strong understanding of end-to-end data flows.
3+ years of experience with ServiceNow or similar case management platforms.
3+ years of experience partnering with HR stakeholders to identify business needs, design solutions, and drive adoption.

Responsibilities

Define and drive the HR Technology experience strategy across multiple personas and HR service journeys.
Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives.
Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service.
Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms.
Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps.
Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives.
Participate in vendor assessments, proof-of-concepts, and technology selection efforts.
Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions.
Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand.
Develop business cases, executive presentations, strategic recommendations, and investment proposals.
Define adoption metrics, experience KPIs, and reporting frameworks to measure business outcomes and colleague satisfaction.
Support organizational change management, communication, training, and adoption activities for major HR technology implementations
Develop clear documentation, training materials, and user guides to support system/product adoption.
Lead the effort to ensure better user adoption enterprise wide of new functionality and products developed in HR technology
Lead system testing efforts and coordinate user acceptance testing (UAT) with business stakeholders.
Delivers findings and report to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment.
Ensure the quality and accuracy of deliverables.