HR Tech Strategy & Experience Delivery Lead

FlagshipKansas; Topeka (KS); On-site; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health in Topeka, KS is seeking an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR tech experiences across the enterprise. You will drive strategy, requirements, and modern digital solutions for candidates, new hires, employees, managers, and HR teams.

The ideal candidate blends HR tech expertise with solution design, digital transformation, and AI-enabled self-service to create seamless experiences across platforms like Workday and ServiceNow HRSD.

Qualifications

• 5+ years in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation.
• 4+ years gathering business requirements and delivering tech solutions in Agile environments.
• 4+ years supporting and configuring HR Technology platforms (HCM, Payroll, Benefits, Time & Attendance, Case Management).
• 3+ years with ServiceNow or similar case management platforms.
• 3+ years partnering with HR stakeholders to design solutions and drive adoption.
• 3+ years leading cross-functional HR/IT initiatives.
• 2+ years leading UAT, defect management, and validation.
• 2+ years with analytical/problem-solving and stakeholder management.
• 2+ years presenting findings to senior leaders.
• 2+ years managing multiple priorities in fast-paced settings.

Responsibilities

• Define and drive the HR Technology experience strategy across multiple personas and HR service journeys.
• Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives.
• Identify gaps and inefficiencies, recommending tech solutions to improve adoption and self-service.
• Design integrated solutions leveraging Workday, Workbrain, ServiceNow HRSD, mobile capabilities, automation, and AI.
• Develop future-state operating models, process flows, and implementation roadmaps.
• Evaluate platform capabilities and build vs buy recommendations.
• Participate in vendor assessments and technology selection efforts.
• Partner with Product Managers, Engineering, HR stakeholders, and vendors to deliver scalable HR solutions.
• Assess opportunities to leverage AI, automation, and AI-enabled experiences to reduce support demand.
• Develop business cases, executive presentations, and investment proposals.
• Define adoption metrics and reporting to measure outcomes and colleague satisfaction.
• Lead change management, training, and adoption activities for major HR tech implementations.
• Develop documentation and user guides to support adoption.
• Lead UAT and ensure quality of deliverables.

Skills

HR Technology

HRIS

Agile

Requirements gathering

Solution design

Digital transformation

Vendor evaluation

UAT

Stakeholder management

Data analytics

Education

Bachelor’s degree in Business, HR, IT

MBA or Master’s preferred

Tools

ServiceNow HRSD

Workday HCM

Workbrain

Job description

CVS Health in Topeka, KS is seeking an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR tech experiences across the enterprise. You will drive strategy, requirements, and modern digital solutions for candidates, new hires, employees, managers, and HR teams.

The ideal candidate blends HR tech expertise with solution design, digital transformation, and AI-enabled self-service to create seamless experiences across platforms like Workday and ServiceNow HRSD.