HR Shared Services Specialist II — Solutions & Support

Memorial Healthcare System; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Memorial Healthcare System is seeking a detail-oriented professional with a strong customer service background to navigate complex conversations, identify needs, and provide effective solutions.

The role emphasizes documentation, organization, and independent problem solving within a fast-paced healthcare setting, while collaborating with team members to support HR/Benefits and shared services functions.

Qualifications

• Minimum 2 years of experience in Customer Service or HR/Benefits/Shared Services.
• Associate degree preferred.
• Strong organizational skills and attention to detail. Requirements include ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide excellent customer service and navigate complex conversations to determine needs and offer satisfactory solutions.
• Document, track, and maintain clear records of interactions and resolutions.
• Balance multiple projects independently and within a team, shifting priorities as needed.
• Exercise sound judgment and escalate issues appropriately to ensure quality care and service.

Skills

Customer service

Communication

Organization

Documentation

Problem solving

Teamwork

Independence

Prioritization

Education

Associates degree

Job description

Memorial Healthcare System is seeking a detail-oriented professional with a strong customer service background to navigate complex conversations, identify needs, and provide effective solutions.

The role emphasizes documentation, organization, and independent problem solving within a fast-paced healthcare setting, while collaborating with team members to support HR/Benefits and shared services functions.