HR Shared Services Specialist - Tier 2 (Frontline Support)

CO010 Memorial Healthcare System; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Memorial Healthcare System is seeking an HR Shared Services Specialist in Miramar, FL to serve as the first point of contact for the HR team and employees. You will handle inquiries, perform HR transactions like onboarding and data changes, and elevate complex issues to the appropriate team.

The role requires strong customer service, attention to detail, and the ability to navigate HR policies. A 1+ year HR or frontline HR experience is preferred, with an emphasis on accurate data handling and

Qualifications

• Minimum one year experience in Human Resources or Front Line Call Center/ Customer Service/Shared Services role
• Experience handling HR data and transactions in HR systems
• Strong customer service orientation and ability to navigate complex conversations

Responsibilities

• De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.
• Manage incoming calls and ensure first call resolution for basic and complex inquiries.
• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.
• Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.
• Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.
• Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities).
• Troubleshoots and resolves issues and makes recommendations for process improvements.

Skills

Accountability

Accuracy - HR

Customer service

Develops relationships

Effective communication

Organization skills

Problem solving

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Associates degree preferred

Job description

Memorial Healthcare System is seeking an HR Shared Services Specialist in Miramar, FL to serve as the first point of contact for the HR team and employees. You will handle inquiries, perform HR transactions like onboarding and data changes, and elevate complex issues to the appropriate team.

The role requires strong customer service, attention to detail, and the ability to navigate HR policies. A 1+ year HR or frontline HR experience is preferred, with an emphasis on accurate data handling and