Specialist - Human Resources Shared Services - Tier 2

Memorial Healthcare System; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Memorial Healthcare System is seeking a detail-oriented professional with a strong customer service background to navigate complex conversations, identify needs, and provide effective solutions.

The role emphasizes documentation, organization, and independent problem solving within a fast-paced healthcare setting, while collaborating with team members to support HR/Benefits and shared services functions.

Qualifications

• Minimum 2 years of experience in Customer Service or HR/Benefits/Shared Services.
• Associate degree preferred.
• Strong organizational skills and attention to detail. Requirements include ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide excellent customer service and navigate complex conversations to determine needs and offer satisfactory solutions.
• Document, track, and maintain clear records of interactions and resolutions.
• Balance multiple projects independently and within a team, shifting priorities as needed.
• Exercise sound judgment and escalate issues appropriately to ensure quality care and service.

Skills

Customer service

Communication

Organization

Documentation

Problem solving

Teamwork

Independence

Prioritization

Education

Associates degree

Job description

Complexity of Work: Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily. Strong customer service skills. Strong organizational skills for tracking and documenting. Attention to detail. Ability to work both independently and in teams. Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations. Must be extremely organized and detail oriented with the ability to shift priorities as needed. Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner. Ability to handle multiple projects simultaneously in a fast paced organization. Independent problem solver or knowledge as to when to appropriately elevate.

Required Work Experience: Two (2) years' experience in Customer Service and/ or Human Resources /Benefits/or a Shared Services role.

Other Information: Additional Education Info: Associates Degree preferred.

Memorial Healthcare System is a community of caregivers dedicated to delivering quality patient- and family-centered care. This passion for caring extends to our teammates, who support one another and create heartfelt connections that last a lifetime. We are one family at the heart of exceptional care. Join us as we elevate the well-being of everyone we touch. #teamMHSflorida