HR Shared Services Lead — PeopleSoft Expert & Coach

10100 Children's Hospital; United States; On-site; USD 73,000 - 122,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous paid time off

401(k) plan and retirement benefits

Life, AD&D, long-term disability

Job summary

Children’s National Hospital is seeking an HR Shared Services Lead to manage a high-performing team focused on delivering exceptional customer service and operational excellence. The role serves as the primary contact for HR transactional inquiries and HRIS support, driving process improvements and coaching staff to ensure timely, high-quality responses.

The position requires a Bachelor's degree and 6 years of related experience, with strong communication, leadership, and analytical skills.

Qualifications

• Bachelor's Degree (Required)
• 6 years related business experience (Required)
• HRIS Systems and HRSS call center experience
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
• Strong communication, organizational and negotiation skills

Responsibilities

• Lead and guide a high-performing HR Shared Services team.
• Primary contact for HR transactional inquiries and HRIS system support.
• Drive process improvements and monitor transaction quality.
• Collaborate with HRIS to enhance system functionality and service delivery.
• Provide guidance to HRSS staff to ensure a positive customer experience.

Skills

HRIS experience

Leadership

Customer service

Communication

Problem solving

Education

Bachelor's degree

Tools

Cerner

HRIS software

Job description

Children’s National Hospital is seeking an HR Shared Services Lead to manage a high-performing team focused on delivering exceptional customer service and operational excellence. The role serves as the primary contact for HR transactional inquiries and HRIS support, driving process improvements and coaching staff to ensure timely, high-quality responses.

The position requires a Bachelor's degree and 6 years of related experience, with strong communication, leadership, and analytical skills.