HR Shared Services Specialist: Case Resolution & Onboarding

eTeam; Normal (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading HR services provider in Normal, Illinois, seeks a Tier 1 HR Support Specialist to serve employee inquiries across various HR topics. The role entails handling case management using tools like ServiceNow and Workday, ensuring quality and timely responses while maintaining confidentiality. Applicants should have at least 2 years of experience in HR shared services, exhibit strong communication skills, and be capable of adapting in a fast-paced environment. This is an excellent opportunity to contribute to employee experiences and improve HR processes.

Qualifications

• 2+ years in HR shared services or employee/customer support.
• Fluency with HRIS and ticketing systems.
• Clear, empathetic communication skills.
• Strong attention to detail and judgment with sensitive information.
• Ability to adapt and prioritize in a fast-paced environment.

Responsibilities

• Serve as Tier 1 support for employee inquiries.
• Own end-to-end case handling, triaging and resolving cases.
• Use HR systems to manage records and transactions.
• Create clarity using templates and knowledge articles.
• Identify risks and escalate when necessary.
• Support lifecycle moments with a good employee experience.
• Meet quality standards and maintain confidentiality.
• Continuously improve support processes.

Skills

HR shared services experience

Communication

Systems fluency (ServiceNow, Workday)

Attention to detail

Problem-solving

Tools

ServiceNow

Workday

iCIMS

Job description

A leading HR services provider in Normal, Illinois, seeks a Tier 1 HR Support Specialist to serve employee inquiries across various HR topics. The role entails handling case management using tools like ServiceNow and Workday, ensuring quality and timely responses while maintaining confidentiality. Applicants should have at least 2 years of experience in HR shared services, exhibit strong communication skills, and be capable of adapting in a fast-paced environment. This is an excellent opportunity to contribute to employee experiences and improve HR processes.