HR Benefits and Case Resolution Specialist

Stefanini; Uniondale (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing solutions company in Uniondale, NY is looking for a skilled Employee Service Associate (ESA). You will resolve escalated HR cases, provide exceptional customer service, and manage sensitive information. Proficiency in HR tools like PeopleSoft is essential along with expertise in various HR functions. The ideal candidate has four years of experience in a similar role. This opportunity offers a chance to enhance your HR knowledge while working in a dynamic environment.

Qualifications

• Detailed knowledge of Human Resources benefits, services and information preferred.
• Deep expertise in HR areas including Benefits, Payroll, and Administration.
• Four years satisfactory work performance in ESA.

Responsibilities

• Investigate and resolve escalated cases by Employee Service Associates.
• Provide unparalleled customer service and maintain confidentiality.
• Perform data entry changes associated with resolving cases.

Skills

Proficient in PeopleSoft

SmartTime

Microsoft Word

E-mail

Knowledge of HR benefits

Office practices/procedure

Office filing systems

Job description

A staffing solutions company in Uniondale, NY is looking for a skilled Employee Service Associate (ESA). You will resolve escalated HR cases, provide exceptional customer service, and manage sensitive information. Proficiency in HR tools like PeopleSoft is essential along with expertise in various HR functions. The ideal candidate has four years of experience in a similar role. This opportunity offers a chance to enhance your HR knowledge while working in a dynamic environment.