Remote HR Support & Inquiry Specialist

PerunHR; Franklin (TN); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading HR service provider is seeking an HR Contact Center Representative to manage employee inquiries and issues in a hybrid work environment. The ideal candidate will have strong communication skills and experience in HR or a related field, including knowledge of case management systems like ServiceNow. The role requires effective listening and the ability to adapt communication styles, ensuring a positive experience for all employees.

Qualifications

• One year or more experience in HR, Call Center, or related field preferred.
• Experience with case management system(s) is preferred.

Responsibilities

• Resolve employee inquiries and issues utilizing contact center procedures.
• Document all inquiries in the contact center case management application.
• Identify unusual calling events and suggest improvements.

Skills

Exceptional communication skills

Attention to customer concerns

Ability to adapt communication style

Effective listening

Education

High School diploma or equivalent

Associates degree or equivalent in HR or related field preferred

Tools

ServiceNow

Salesforce

Job description

A leading HR service provider is seeking an HR Contact Center Representative to manage employee inquiries and issues in a hybrid work environment. The ideal candidate will have strong communication skills and experience in HR or a related field, including knowledge of case management systems like ServiceNow. The role requires effective listening and the ability to adapt communication styles, ensuring a positive experience for all employees.