HR Service Desk Specialist

HireTalent - Staffing & Recruiting Firm; Oak Brook (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A staffing and recruiting agency is seeking a People Experience Representative I in Oak Brook, Illinois. This role serves as the first point of contact for HR-related inquiries, providing timely and professional support to teammates and leaders. Ideal candidates will have a Bachelor's degree in HR or a related field and at least 1 year of HR experience or 5 years in customer service. Strong customer service orientation and communication skills are essential. The position requires an office-based environment with some travel.

Qualifications

• 1+ year of HR experience or 5+ years of customer service experience.
• Ability to work in a fast-paced environment.
• Must meet performance metrics and quality standards.

Responsibilities

• Deliver exceptional customer service for HR inquiries.
• Respond to inquiries via phone, email, and web.
• Resolve routine issues and document interactions.
• Maintain service level agreement performance.

Skills

Customer service orientation

Active listening

Issue resolution

Knowledge of HR functions

Detail-oriented

Strong communication skills

Stakeholder engagement

Education

Bachelor’s Degree in Human Resources, Business, or related field

Job description

A staffing and recruiting agency is seeking a People Experience Representative I in Oak Brook, Illinois. This role serves as the first point of contact for HR-related inquiries, providing timely and professional support to teammates and leaders. Ideal candidates will have a Bachelor's degree in HR or a related field and at least 1 year of HR experience or 5 years in customer service. Strong customer service orientation and communication skills are essential. The position requires an office-based environment with some travel.