HR Service Desk Specialist – On-site

Tyson Foods, Inc.; Springdale (AR); On-site; USD 42,000 - 63,000; Full time

Job summary

Tyson Foods, Inc. is seeking an HR Systems Support professional to deliver process and transactional support for HR systems and case management via ServiceNow, chat and phone.

You will handle high-volume walk-up support, inbound calls, and first-level issue resolution for People Operations. The role requires a Bachelor’s degree and 2+ years in a customer-facing role, with strong communication and analytical skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role with data entry experience.
• Proficient in Microsoft Excel, Word and PowerPoint; SAP/HR and Workday not required but valued.
• Strong communication, analytical and problem-solving skills; detail-oriented and team-focused.

Responsibilities

• Provides basic navigation support for routine HR correspondences per established procedures.
• Reviews and updates key business processes and master data components.
• Collaborates with People Operations to meet SLA-driven KPIs.
• Manages intake data, updates personal information, and supports LOA and HR systems navigation.

Skills

Customer service

Analytical thinking

Troubleshooting

Multi-tasking

Communication skills

Teamwork

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Tyson Foods, Inc. is seeking an HR Systems Support professional to deliver process and transactional support for HR systems and case management via ServiceNow, chat and phone.

You will handle high-volume walk-up support, inbound calls, and first-level issue resolution for People Operations. The role requires a Bachelor’s degree and 2+ years in a customer-facing role, with strong communication and analytical skills.