HR Systems & ServiceNow Support Specialist (2nd Shift)

Tyson Foods; Springdale (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Tyson Foods is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems, acting as the first point of contact for users via case management, chat, and phone support.

Responsibilities include managing high-volume walk-up support, handling HR inboxes, and resolving first-level requests. Requires 2+ years in a customer-support role with strong data-entry and Excel/Office skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills with the ability to work in a fast-paced environment and multitask.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures.
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to meet SLAs and improve support metrics.

Skills

Customer service

Excel

Word

PowerPoint

HR systems

Communication

Multitasking

Education

Bachelor's degree

Tools

SAP/HR

Workday

Job description

Tyson Foods is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems, acting as the first point of contact for users via case management, chat, and phone support.

Responsibilities include managing high-volume walk-up support, handling HR inboxes, and resolving first-level requests. Requires 2+ years in a customer-support role with strong data-entry and Excel/Office skills.