HR Operations Advisor - Systems & Support

Tyson Foods; Springdale (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Tyson Foods, based in the United States, is seeking an HR Systems Support specialist to serve as the first point of contact for users, handling case management via ServiceNow, chat, and phone support. Responsibilities include high-volume walk-up assistance, LOA support, and data updates for HR systems.

This role ensures timely responses and escalates to Centers of Excellence when needed. The position emphasizes accurate data entry, strong Excel/Word/PowerPoint skills, and effective communication

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in a customer support role and data entry experience.
• Proficient with Microsoft Excel, Word, and PowerPoint; basic HR systems knowledge.
• Strong communication skills, written and verbal, with end-user focus.
• Familiarity with SAP/HR and Workday is valued but not required.

Responsibilities

• Receives and provides basic navigation support for routine HR-related inquiries.
• Review and update key business processes and master data components.
• Collaborate with People Operations to meet SLA targets and KPI objectives.

Skills

Bachelor's degree

2+ years customer support

Microsoft Excel

Microsoft Word

PowerPoint

CRM/ServiceNow

Data entry

Education

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Job description

Tyson Foods, based in the United States, is seeking an HR Systems Support specialist to serve as the first point of contact for users, handling case management via ServiceNow, chat, and phone support. Responsibilities include high-volume walk-up assistance, LOA support, and data updates for HR systems.

This role ensures timely responses and escalates to Centers of Excellence when needed. The position emphasizes accurate data entry, strong Excel/Word/PowerPoint skills, and effective communication