HR Operations Specialist — Frontline Support & Data

Tyson Foods; Springdale (AR); On-site; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods in Springdale, AR, is seeking an HR systems support specialist to provide first-level assistance via ServiceNow, chat, and phone. You’ll handle high-volume walk-up queries, assist with LOA navigation, and collaborate with Centers of Excellence and leadership to resolve issues.

Candidates should have a bachelor’s degree and 2+ years in customer support, strong Excel/Word/PowerPoint skills, and excellent communication.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills, both verbal and written.
• Must possess excellent customer service, analytical and troubleshooting skills, planning and organizational skills.
• Must be detail-oriented and a team player.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures.
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department KPIs are met.

Skills

Customer support

Excel

Word

PowerPoint

Communication

Analytical

Team player

Multitask

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Tyson Foods in Springdale, AR, is seeking an HR systems support specialist to provide first-level assistance via ServiceNow, chat, and phone. You’ll handle high-volume walk-up queries, assist with LOA navigation, and collaborate with Centers of Excellence and leadership to resolve issues.

Candidates should have a bachelor’s degree and 2+ years in customer support, strong Excel/Word/PowerPoint skills, and excellent communication.