HR Service Desk Associate II — Onsite Onboarding & Support

Compassion International, Inc.; United States; On-site; USD 31,000 - 37,000; Full time

Job summary

Compassion International, Inc. is seeking an HR Service Desk Associate to support US HR teams in Talent Acquisition, Compensation, HRIS, HR Business Partners and more, onsite at the Global Ministry Center in Colorado Springs, CO.

You will coordinate orientation, process new hire paperwork, and manage employee records with strict confidentiality. The role requires a high school diploma and about two years of HR experience, with strong customer service and problem-solving abilities.

Qualifications

• High school diploma required.
• Two years of experience in Human Resources or a similar position/field.
• Strong customer service skills and ability to handle confidential information.
• Problem-solving and decision-making skills in ambiguous situations.
• Ability to balance multiple projects simultaneously.

Responsibilities

• Maintains a personal relationship with Jesus Christ.
• Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children.
• Understands Christ’s mandate to protect children.
• Commits to and prioritizes child protection considerations in all decision‑making, tasks and activities across the ministry.
• Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Serves as the first point of contact for employees seeking support from the HR Department.
• Answers a wide breadth of questions received based on experience and knowledge of the department and each functional area.
• As needed, provides introduction to each functional area for further employee support as appropriate.
• Provides general program or project support to the HR functional teams. This may include, but is not limited to, employment verification, tuition assistance requests, bereavement flower orders, anniversary award program, branded clothing allowance, data purge or employee record clean‑up projects, etc.
• Assists in the administration and communication of Compassion's orientation and onboarding, including the processing of all required new employee paperwork.
• Processes all employee record changes accurately and in collaboration with Payroll and payroll cycles.
• Accountable for the accurate entry, processing, and filing of all employee data records and paperwork, in accordance with applicable laws and regulations.
• May provide some general administrative support including but not limited to, scheduling, ordering supplies, answering general inquiries via phone, email, and in person and guiding staff to the information needed.
• May provide advice or support to other assistants and offices.

Skills

Strong customer service skills

Confidential information handling

Problem-solving

Multitasking

Education

High school diploma

Job description

Compassion International, Inc. is seeking an HR Service Desk Associate to support US HR teams in Talent Acquisition, Compensation, HRIS, HR Business Partners and more, onsite at the Global Ministry Center in Colorado Springs, CO.

You will coordinate orientation, process new hire paperwork, and manage employee records with strict confidentiality. The role requires a high school diploma and about two years of HR experience, with strong customer service and problem-solving abilities.