Human Resources Associate II

Compassion International, Inc.; United States; On-site; USD 31,000 - 37,000; Full time

Job summary

Compassion International, Inc. is seeking an HR Service Desk Associate to support US HR teams in Talent Acquisition, Compensation, HRIS, HR Business Partners and more, onsite at the Global Ministry Center in Colorado Springs, CO.

You will coordinate orientation, process new hire paperwork, and manage employee records with strict confidentiality. The role requires a high school diploma and about two years of HR experience, with strong customer service and problem-solving abilities.

Qualifications

• High school diploma required.
• Two years of experience in Human Resources or a similar position/field.
• Strong customer service skills and ability to handle confidential information.
• Problem-solving and decision-making skills in ambiguous situations.
• Ability to balance multiple projects simultaneously.

Responsibilities

• Maintains a personal relationship with Jesus Christ.
• Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children.
• Understands Christ’s mandate to protect children.
• Commits to and prioritizes child protection considerations in all decision‑making, tasks and activities across the ministry.
• Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Serves as the first point of contact for employees seeking support from the HR Department.
• Answers a wide breadth of questions received based on experience and knowledge of the department and each functional area.
• As needed, provides introduction to each functional area for further employee support as appropriate.
• Provides general program or project support to the HR functional teams. This may include, but is not limited to, employment verification, tuition assistance requests, bereavement flower orders, anniversary award program, branded clothing allowance, data purge or employee record clean‑up projects, etc.
• Assists in the administration and communication of Compassion's orientation and onboarding, including the processing of all required new employee paperwork.
• Processes all employee record changes accurately and in collaboration with Payroll and payroll cycles.
• Accountable for the accurate entry, processing, and filing of all employee data records and paperwork, in accordance with applicable laws and regulations.
• May provide some general administrative support including but not limited to, scheduling, ordering supplies, answering general inquiries via phone, email, and in person and guiding staff to the information needed.
• May provide advice or support to other assistants and offices.

Skills

Strong customer service skills

Confidential information handling

Problem-solving

Multitasking

Education

High school diploma

Job description

The expected salary range for this position is $22.20 - $26.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings. This intermediate associate serves the organization through the HR Service Desk as well as provides functional support to the US HR teams in the areas of Talent Acquisition, Compensation, HR Information Systems, HR Business Partners, Leadership and Staff Development, Learning Services, Staff Care, Benefits, Wellness and Leave Management. This associate further coordinates and facilitates Compassion's orientation program and new hire setup, processing sensitive and confidential employee information with the utmost care and confidentiality. He or she may coach the work of other associates. Please note: This is an onsite role at our Global Ministry Center in Colorado Springs, CO.

What will you do?

• Maintains a personal relationship with Jesus Christ.
• Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children.
• Understands Christ’s mandate to protect children.
• Commits to and prioritizes child protection considerations in all decision‑making, tasks and activities across the ministry.
• Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Serves as the first point of contact for employees seeking support from the HR Department.
• Answers a wide breadth of questions received based on experience and knowledge of the department and each functional area.
• As needed, provides introduction to each functional area for further employee support as appropriate.
• Provides general program or project support to the HR functional teams. This may include, but is not limited to, employment verification, tuition assistance requests, bereavement flower orders, anniversary award program, branded clothing allowance, data purge or employee record clean‑up projects, etc.
• Assists in the administration and communication of Compassion's orientation and onboarding, including the processing of all required new employee paperwork.
• Processes all employee record changes accurately and in collaboration with Payroll and payroll cycles.
• Accountable for the accurate entry, processing, and filing of all employee data records and paperwork, in accordance with applicable laws and regulations.
• May provide some general administrative support including but not limited to, scheduling, ordering supplies, answering general inquiries via phone, email, and in person and guiding staff to the information needed.
• May provide advice or support to other assistants and offices.

What do you bring?

• High school diploma
• Two years of experience working in Human Resources or a similar position/field
• Strong customer service skills
• Ability to handle confidential and sensitive information
• Problem‑solving and decision‑making skills in the midst of ambiguous situations
• Ability to balance multiple projects/streams of work simultaneously

Why work here?

The mission: Join a team that is motivated to release children from poverty in Jesus’ name. Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals. Releasing children from poverty in Jesus’ name It’s a mission that drives us because the need is desperate. Ten percent of the world lives on $1.90 a day or less. Our hearts break for the millions of children who suffer from lack of resources, but we rejoice because there is hope. We at Compassion know that the transformative power of Christ’s love is not bound by nationality or economic status. Unified by this conviction, our increasingly diverse staff uses our talents and experience to serve more than two million children in 25 countries. We’re excited for you to join our ministry!