HR Operations Specialist – Process & Coaching

EY; Boston (MA); Remote; USD 42,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) / Pension plan

Paid time off

Job summary

EY is seeking an Operations Coordinator to process and review complex HR transactions within the TEC framework. The role supports field teams, escalates issues, and helps drive process improvements across EY recruiting and Talent functions.

Located anywhere in the United States, this full-time position requires 1–3 years of related experience, strong analytical skills, and excellent communication. EY offers comprehensive benefits and a flexible vacation policy as part of Total Rewards.

Qualifications

• High school diploma or equivalent work experience
• Approximately 1-3 years related experience preferred
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
• Effective verbal and written communication skills
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service

Responsibilities

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership

Skills

ownership

curiosity

Education

High school diploma or equivalent

Job description

EY is seeking an Operations Coordinator to process and review complex HR transactions within the TEC framework. The role supports field teams, escalates issues, and helps drive process improvements across EY recruiting and Talent functions.

Located anywhere in the United States, this full-time position requires 1–3 years of related experience, strong analytical skills, and excellent communication. EY offers comprehensive benefits and a flexible vacation policy as part of Total Rewards.