HR Operations Lead (US) | Workday & AI Automation

CME Group; Chicago, Northern (IL, KY); Hybrid; USD 104,000 - 173,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career progression opportunities

Inclusive culture

Job summary

CME Group is seeking an HR Operations Manager to lead the US HR Operations team, ensuring data integrity in Workday and driving service excellence for the AskHR function. This role combines HR process expertise with technology enablement to streamline global workflows and ensure regulatory compliance.

The role emphasizes change leadership, AI-driven automation, and cross-functional collaboration to deliver scalable HR solutions and superior employee experiences.

Qualifications

• 8+ years of experience in HR operations, with at least 2 years in a management or supervisory role overseeing teams and complex data management.
• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
• Deep expertise in Workday (all HR business processes, transacting data changes, and reporting), Google Workspace, and enterprise ticketing systems (e.g., JIRA, ServiceNow).
• Experience leveraging AI tools to automate and streamline HR processes.
• Proven change leadership in system integrations and operational improvements.
• Analytical thinking, problem-solving, and strong communication and collaboration skills.

Responsibilities

• Lead the day-to-day activities and professional development of the US HR Operations team, fostering a culture of high performance and continuous improvement.
• Serve as primary Workday SME governing end-to-end HCM business processes, supervisory organization structures, and data validation rules to ensure 100% data integrity across downstream integrations.
• Oversee the AskHR service delivery model by utilizing service analytics, CSAT metrics, and regular reporting to identify trends and implement strategic service improvements.
• Maintain a strong commitment to responsiveness, efficiency, and timely SLA delivery, ensuring a high-quality, supportive experience for all employees.
• Act as the Workday SME, guaranteeing the execution, accuracy, and compliance of HR data that impacts Payroll and other downstream systems.
• Drive compliance and audit initiatives by managing complex inquiries from regulatory groups, government agencies, and internal/external auditors.
• Partner with the HR Technology team to optimize systems by participating in Workday enhancements, upgrades, testing efforts, and the deployment of global HR capabilities.
• Spearhead change management efforts during system and process transitions, helping to drive the successful adoption of scalable, redesigned workflows across the organization.
• Collaborate with HR Operations Leadership to communicate employee feedback, recurring issues, and team performance metrics, ensuring complex or escalated inquiries are tracked and resolved seamlessly.
• Design, enhance, and oversee Workday reporting to fulfill HR reporting obligations with high quality and strategic purpose.

Skills

Analytical thinking

Problem-solving

Communication & collaboration

Education

Bachelor's degree

Tools

Workday

Google Workspace

JIRA

ServiceNow

Job description

CME Group is seeking an HR Operations Manager to lead the US HR Operations team, ensuring data integrity in Workday and driving service excellence for the AskHR function. This role combines HR process expertise with technology enablement to streamline global workflows and ensure regulatory compliance.

The role emphasizes change leadership, AI-driven automation, and cross-functional collaboration to deliver scalable HR solutions and superior employee experiences.