HR Operations & Employee Support Specialist

Equiliem; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking an HR Operations Coordinator in Greensboro, NC. The role supports employees, managers, and HR partners, handling inquiries across policies, benefits, payroll, onboarding, and offboarding.

You will respond by phone, email, chat, and case management, ensuring timely, accurate, and confidential service while upholding a positive employee experience. The position emphasizes collaboration across HR teams.

Qualifications

• 2+ years in customer service, HR operations, shared services, or a contact center environment.
• Experience using HR information systems (HRIS), case management platforms, or similar business systems.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and organizational skills.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Ability to handle confidential employee information with discretion.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with standard computer applications and digital communication tools.

Responsibilities

• Respond to inquiries from employees, managers, and HR partners via phone, email, chat, and case management systems.
• Provide accurate information on HR policies, benefits, payroll, employment verification, leave, onboarding, and offboarding.
• Resolve inquiries at first contact when possible and route complex issues to the appropriate HR team.
• Verify employee information and protect confidential data.
• Document inquiries, actions, resolutions, and follow-up requirements in HR systems.
• Monitor assigned cases to ensure timely resolution and effective communication.
• Maintain records and follow established service standards, policies, and procedures.
• Suggest process improvements by identifying recurring issues.

Skills

Customer service

HR operations

HRIS

Case management

Documentation

Communication

Education

Associate or Bachelor’s in HR/Business Admin

Tools

HRIS

Case management platforms

Business systems

Job description

Equiliem is seeking an HR Operations Coordinator in Greensboro, NC. The role supports employees, managers, and HR partners, handling inquiries across policies, benefits, payroll, onboarding, and offboarding.

You will respond by phone, email, chat, and case management, ensuring timely, accurate, and confidential service while upholding a positive employee experience. The position emphasizes collaboration across HR teams.