HR Service Center Representative

Equiliem; Irving (TX); Hybrid; USD 71,635,000 - 82,656,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking an HR Service Center Representative in Irving, TX. This hybrid role supports employees, managers and HR partners via phone, chat, email, and case-management systems, handling payroll, benefits, timekeeping, and policies with discretion.

The ideal candidate has 5+ years in a high-volume HR service center, strong MS Office skills, experience with AI/chatbots and RPA, and excellent communication. U.S. citizenship is required.

Qualifications

• Approximately 5+ years of experience in an HR service center, HR shared services, employee services, or high-volume customer contact environment.
• Experience using case-management, ticketing, or customer-support systems.
• Experience with AI-driven chatbots, voice assistants, RPA, automation tools, or similar technologies.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage confidential information and challenging customer interactions professionally.
• U.S. citizenship required.

Responsibilities

• Respond to HR-related inquiries through phone, chat, email, and case-management systems.
• Research and resolve employee questions using knowledge resources, internal systems, and established procedures.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Handle sensitive and challenging employee interactions professionally and confidentially.
• Escalate complex issues when appropriate while independently resolving routine matters.
• Support administrative HR activities, including employment verifications, document management, PTO requests, W-4 updates, workplace accommodations, and employee information updates.
• Maintain confidentiality and follow HR data privacy and compliance requirements.
• Use AI-enabled chatbots, voice assistants, robotic process automation (RPA), and similar technologies.
• Identify opportunities to improve HR service delivery and service center processes.
• Partner with HR and internal teams to resolve employee issues and improve customer service.

Skills

Customer service

Analytical skills

Communication

Problem-solving

Confidentiality

Adaptability

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Case management systems

Ticketing systems

Microsoft Office

Automation tools / AI tech

Job description

HR Service Center Representative

Location: Irving, TX

Schedule/Shift: Hybrid; onsite Tuesday/Wednesday and remote Monday/Thursday/Friday; must be available during 7:00 AM-6:00 PM CST operating hours

Pay: $27.00 per hour

U.S. Citizenship: Required

26-10498

Job Summary

The HR Service Center Representative provides Tier 1 HR support to employees, managers, HR partners, and other stakeholders in a high-volume service center environment. This role responds to inquiries through phone, chat, email, and case-management channels and assists with topics including payroll, benefits, timekeeping, HR policies, and employee services. The ideal candidate has strong customer service and problem-solving skills, experience with HR service delivery, and comfort using automation and AI-enabled technologies.

Job Responsibilities

• Respond to HR-related inquiries through phone, chat, email, and case-management systems.
• Research and resolve employee questions using knowledge resources, internal systems, and established procedures.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Handle sensitive and challenging employee interactions professionally and confidentially.
• Escalate complex issues when appropriate while independently resolving routine matters.
• Support administrative HR activities, including employment verifications, document management, PTO requests, W-4 updates, workplace accommodations, and employee information updates.
• Maintain confidentiality and follow HR data privacy and compliance requirements.
• Use AI-enabled chatbots, voice assistants, robotic process automation (RPA), and similar technologies.
• Identify opportunities to improve HR service delivery and service center processes.
• Partner with HR and internal teams to resolve employee issues and improve customer service.

Job Requirements

• Approximately 5+ years of experience in an HR service center, HR shared services, employee services, or high-volume customer contact environment.
• Experience using case-management, ticketing, or customer-support systems.
• Experience with AI-driven chatbots, voice assistants, RPA, automation tools, or similar technologies.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage confidential information and challenging customer interactions professionally.
• U.S. citizenship required.

Education

• High school diploma or GED required; bachelor's degree preferred.

Additional Job Details (Commute, Attendance, etc.)

• Hybrid schedule with onsite work Tuesday and Wednesday in Irving, TX.
• Remote work Monday, Thursday, and Friday.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].