HR Operations Coordinator – Process Improvement & Coaching

EY; St. Louis (MO); Remote; USD 42,000 - 75,000; Full time

Job summary

EY is seeking an Operations Coordinator in the United States to support HR TEC processes with limited supervision. You will handle complex HR transactions, reconcile activities, and escalate discrepancies while coaching less experienced team members, contributing to reporting and process improvements.

Ideal candidates have 1–3 years of related HR experience, strong communication, and a proactive problem-solving mindset to meet service standards across EY offices.

Qualifications

• High school diploma or equivalent work experience.
• Approximately 1-3 years related experience preferred.
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures.
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills.
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service.

Responsibilities

• Performs duties and responsibilities with limited supervision in accordance with established policies and procedures.
• Processes and/or reviews more complex transactions of a Human Resources nature.
• Performs detailed reconciliation and balancing of HR transactions.
• Escalates questions and/or discrepancies.
• Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate.
• Identifies and proposes solutions on transaction issues to leadership.
• Prepares, contributes and may run reporting as directed.
• Meets production volume and quality standards as outlined by department management.
• Assists with special projects as requested.
• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership

Skills

Verbal communication

Written communication

Recruitment knowledge

Research skills

Change management

Immigration recruitment

Education

High school diploma

Job description

EY is seeking an Operations Coordinator in the United States to support HR TEC processes with limited supervision. You will handle complex HR transactions, reconcile activities, and escalate discrepancies while coaching less experienced team members, contributing to reporting and process improvements.

Ideal candidates have 1–3 years of related HR experience, strong communication, and a proactive problem-solving mindset to meet service standards across EY offices.