HR Operations Coordinator: Drive HR Transactions & Improvements

EY; Chicago (IL); Remote; USD 42,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Flexible vacation policy

Job summary

EY in the United States seeks an Operations Coordinator within the Human Resources Talent Enablement Center (TEC). You will process and review complex HR transactions with limited supervision and provide coaching to less experienced team members.

You will respond to internal and external customer needs, escalate discrepancies, contribute to reporting, and help meet production and quality standards while supporting special projects and process improvements.

Qualifications

• High school diploma or equivalent work experience.
• Approximately 1-3 years related experience preferred.
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures.
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills.
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service.

Responsibilities

• Performs duties and responsibilities with limited supervision in accordance with established policies and procedures.
• Processes and/or reviews more complex transactions of a Human Resources nature.
• Performs detailed reconciliation and balancing of HR transactions.
• Escalates questions and/or discrepancies.
• Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate.
• Identifies and proposes solutions on transaction issues to leadership.
• Prepares, contributes and may run reporting as directed.
• Meets production volume and quality standards as outlined by department management.
• Assists with special projects as requested.
• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership

Skills

HR operations

Communication

Analytical thinking

Time management

Team collaboration

Education

High school diploma

Job description

EY in the United States seeks an Operations Coordinator within the Human Resources Talent Enablement Center (TEC). You will process and review complex HR transactions with limited supervision and provide coaching to less experienced team members.

You will respond to internal and external customer needs, escalate discrepancies, contribute to reporting, and help meet production and quality standards while supporting special projects and process improvements.