HR Systems Advisor - On-Site, 2nd Shift (Carthage, MS)

Tyson Foods; Springdale (AR); On-site; USD 40,000 - 50,000; Full time

Job summary

Tyson Foods in Carthage, MS is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems and cases via ServiceNow, chat, and phone. You will handle high-volume walk-up support, support incoming calls to People Operations, and resolve first-level requests.

Responsibilities include updating master data, assisting with HR system navigation, and LOA support. You will monitor HR inboxes, escalate issues to Centers of Excellence or Leadership as needed, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role and data entry experience.
• Proficient in Excel, Word, and PowerPoint; HR systems knowledge a plus.

Responsibilities

• Provide basic navigation support for routine HR correspondence and data updates per established procedures.
• Review and update key business processes and master data components.
• Collaborate with People Operations to meet SLA targets and KPIs.

Skills

Customer service

Analytical thinking

Troubleshooting

Organizational skills

Multi-tasking

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Tyson Foods in Carthage, MS is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems and cases via ServiceNow, chat, and phone. You will handle high-volume walk-up support, support incoming calls to People Operations, and resolve first-level requests.

Responsibilities include updating master data, assisting with HR system navigation, and LOA support. You will monitor HR inboxes, escalate issues to Centers of Excellence or Leadership as needed, and