HR Helpdesk Specialist — Employee Services

Spectrum; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Spectrum is seeking an Employee Services Center Representative to support HR processes, onboarding, and employee inquiries. You will contribute to a positive employee experience by handling calls, maintaining accuracy, and using multiple HR systems to document interactions.

Ideal candidates have 2+ years in HR or customer service, an associate degree or equivalent, and strong English communication. The role requires confidentiality and a professional, detail‑oriented approach.

Qualifications

• 2+ years in HR or customer service call center.
• Associate degree or equivalent experience.
• Ability to read, write, and speak English clearly.
• Proficient with Microsoft Office.
• Discretion handling confidential information.

Responsibilities

• Provide excellent responsiveness to calls/communications from HR and employees.
• Maintain accuracy and professionalism; assist with leave, unemployment, benefits, onboarding/offboarding.
• Update HR Helpdesk with information and documentation.
• Navigate HR systems (PeopleCentral, iCIMS, HR Helpdesk) and vendor sites.
• Process data transactions in HR systems of record.
• Apply knowledge of HR programs to resolve issues; escalate when needed.
• Meet service levels for customer satisfaction and SLA.

Skills

Customer service

English proficiency

Problem solving

Microsoft Office

Communication skills

Attention to detail

Confidentiality

Education

Associate's degree or equivalent

Tools

PeopleCentral

iCIMS

HR Helpdesk

Vendor portals

Job description

Spectrum is seeking an Employee Services Center Representative to support HR processes, onboarding, and employee inquiries. You will contribute to a positive employee experience by handling calls, maintaining accuracy, and using multiple HR systems to document interactions.

Ideal candidates have 2+ years in HR or customer service, an associate degree or equivalent, and strong English communication. The role requires confidentiality and a professional, detail‑oriented approach.